Work

1. Subscription Fees

The Client agrees to choose one of the available subscription plans for access to IT services, including support, updates, and maintenance as outlined in the service agreement. For detailed information on our subscription plans and pricing, please refer to the Subscription Pricing Page.

Clients may upgrade or downgrade their subscription plan by providing written notice 30 days prior to the next billing cycle.

2. Payment Schedule

Payments are due on the first day of each month. The first payment will be processed upon the signing of the service agreement. Subsequent payments will be automatically billed on the due date.

3. Invoicing

Invoices will be issued electronically five (5) days prior to the due date. Clients will receive an email notification with a link to view and pay the invoice. Accepted payment methods include credit card, bank transfer, and other electronic payment methods as specified.

4. Late Payments

A late fee of 1.5% of the outstanding balance will be applied for payments received more than 10 days past the due date. Continued late payment (beyond 30 days) may result in suspension of services until the account is brought current.

5. Cancellation Policy

Clients may cancel their subscription by providing written notice at least 30 days prior to the next billing cycle. Upon cancellation, all services will continue until the end of the current billing period.

6. Renewal Terms

Subscriptions will automatically renew on an annual basis at the current subscription rate unless the Client provides written notice of cancellation at least 30 days prior to the renewal date. The Company reserves the right to adjust subscription fees with 30 days written notice.

7. Changes to Fees

The Company may revise subscription fees after the initial term, provided that Clients are notified at least 30 days in advance of the change.

8. Refund Policy

The Client will receive services as per the outlined SLAs in the service agreement. Any issues related to service delivery should be reported immediately for resolution.

9. Service Level Agreements (SLAs)

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10. Dispute Resolution

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